GreatCall 5Star Urgent Response Medical Alert devices allow a user that is signed up for the 5Star service plan to press a button on his device and contact a medical alert agent. The agent then determines how to handle the situation.
The agent remains on the phone with the user until the situation has been resolved. The agent uses the device's GPS to find the user's location and send assistance if necessary. As of 2015, GreatCall service plans also offer an urgent care line 24 hours per day.
GreatCall's product line includes three devices: the Splash, the Jitterbug5 and the Touch3. The Splash is a waterproof device that is available in desert silver or Tahoe blue. The Jitterbug5 is a cellphone with a 5Star button to connect with a medical alert agent. The cellphone is designed for seniors, so it has large buttons, a backlit keyboard, simple navigation choices and a long battery life. It is available in red, white or blue.
The Touch3 is a smartphone with touch screen navigation, and it includes a 5Star application to get in touch with an agent. This smartphone is also designed for specially for seniors, with easy navigation and a large keyboard.