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How do you file a complaint against assisted living homes?

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Quick Answer

To file a complaint against an assisted living home, individuals should contact the Department of Health and Human Services in the health facility's state of residence, according to the New Hampshire Department of Health and Human Services. Complaints can be filed as anonymous in many states.

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Full Answer

When filing a complaint by phone, mail or fax, individuals should provide the names of the people involved, the location and name of the facility, and specific incidents associated with the allegations of the complaint, according to the New Hampshire Department of Health and Human Services. In many cases, the complaint may be shared with other government agencies or organizations, such as Adult Protective Services or the Office of Long Term Care Ombudsman.

Long-term care ombudsman programs in the complainant's state may be able to assist with filing a complaint against an assisted living facility, according to California Advocates for Nursing Home Reform. A local ombudsman can assist with filling out complaint forms, following up on complaints and advocating for the rights of elders in assisted living homes through local law enforcement agencies and government organizations. Many states also feature hotlines for elder abuse or emergency complaints against health care facilities. Anonymous calls to elder-abuse hotlines are honored.

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