To contact Fitbit support by phone, call (877) 623-4997, as of September 2015. This line is staffed Monday through Friday, 4 - 8 p.m. Pacific time, and Saturday through Sunday, 6 a.m. - 5 p.m. Pacific time.
In addition to phone support, Fitbit offers a number of other ways for users to obtain support. By accessing the Fitbit community, users may find the answer to their questions immediately. Users can search online by product and question category to find answers quickly.
Users can also choose to email Fitbit directly through the website. Again, the user must select the product they are using, as well as computer platform and issue category. Fitbit estimates a response within two days. Users may also choose to reach out to Fitbit via Twitter, which offers an approximate two-hour response time.
For immediate attention, users can also contact Fitbit via the live chat function. Users must select their product before the live chat window opens.
Fitbit is a manufacturer of heart rate, step and sleep tracking devices designed to help individuals better monitor their fitness goals. Their products are designed for everyday, active and performance fitness enthusiasts. The company is based in San Francisco, California, with additional offices located around the globe.