The majority of complaints to the Better Business Bureau against Power Swabs claim the distributing company, Stain Away LLC, does not honor refunds or cancellation requests in a timely manner, if at all. The second leading complaint is that the product does not whiten teeth as advertised.
Customer complaints accuse the company of false advertising and misleading sales tactics. Many consumers who signed up for a free trial and cancelled within the allotted time period claim the company charged them up to three times for products and/or subscriptions they did not authorize. The same complaints also allege that the company does not provide adequate customer service and does not follow through with refund agreements.