Common complaints about VigorFit include frame and seat problems during assembly, failure of the ropes to slide freely on the main pulley, and missing parts after shipping. Other complaints include use of small fonts on the manuals, unwrapping and carrying problems, and poor customer service.
Customers on Amazon complained that VigorFit equipment has problems during assembly, especially the frames and seats. One reviewer noticed a grinding noise from the seat and the right frame bar after assembly. Customers also complained about loose bolts and scraped paint and metal. Some mentioned poor customer service when using email communication and during warranty follow ups.
When exercising, some reviewers reported that the ropes don't slide properly over the main pulley and that the two plastic clips on the glide scrap the rope as they rotate on the pulley. This requires constant manual adjustment of the clips, which is inconvenient during exercise. There are complaints about missing bolts and lock pins after shipping, which causes hole-locking problems during assembly.
The assembly manuals have no video instructions and are typed in small fonts that are hard to read. Customers complained about the weight of the VigorFit equipment, which makes it hard to unwrap and move them across the room. The assembly bags are not labeled during shipping, which creates difficulties in tracing different parts of the equipment.