To submit forms for a new prescription, mail in the Express Scripts order form and the written prescription provided by the doctor, according to Express Scripts Holding Company. New prescriptions submitted by telephone or fax must be submitted by the prescribing doctor. Express Scripts lists its toll-free telephone and fax numbers on its website.
Those who already have home delivery through Express Scripts can refill their eligible prescriptions by logging into their accounts at Express-Scripts.com/TRICARE. On the personal account site, any prescriptions eligible for refill are displayed under the Prescriptions heading. Click the Add to Cart button that appears next to the prescription to complete the transaction.
To refill an existing prescription by mail, first obtain a mail order registration form by printing it from the Express Scripts website, picking up the form at a local military treatment facility or calling the Express Scripts toll-free number, notes Express Scripts Holding Company. When ordering forms by telephone, select the option to leave a name and address so Express Scripts can mail the order forms to the address provided. Fill out the forms and mail them to the return address listed on the form packet.
If Express Scripts receives a mailed-in refill form less than 90 days before the next allowed refill date on the patient's plan, it holds the prescription and mails the patient a letter stating when to expect the prescription refill, explains the company's website. If it receives a refill form more than 90 days before the next allowed refill date, Express Scripts returns the unfilled prescription and sends a letter informing the patient of when his prescription forms can be resubmitted.