Contact Fitbit customer service by phone at (877) 623-4997 or send the company a tweet at @FitbitSupport. To receive online support and/or email support, visit help.fitbit.com.
Fitbit's customer service phone lines are open from 4 a.m. to 8 p.m. on Mondays through Fridays, and from 6 a.m. to 5 p.m. on Saturdays and Sundays; all times are Pacific time.
Fitbit's support page prompts you to first select the product for which support is required. Doing so provides a number of links to articles that may help with the issue, including troubleshooting checklists as well as a list of frequently asked questions. There is also a link to a community forum that may provide answers to questions and product issues. If none of these options provide the necessary information, complete and submit the contact form that appears after exhausting all online options. The company responds within a few days.
Fitbit provides wearable devices that track the user's movements to aid in fitness and weight loss. The products can track the number of steps a person takes, the distance he walks, the number of calories he uses and the amount of time he is active. They can also monitor the amount of time the user sleeps as well as the quality of his sleep. Statistics sync wirelessly and automatically with computers and smartphones. Founded in 2007, the company has locations in Boston and San Francisco as of 2015.