The average customer reviews of Aspen Dental are poor, and the most common complaints are overcharging patients, giving unnecessary treatments and poor quality of services. A group of dissatisfied patients brought a class action lawsuit against Aspen Dental in 2012.
In 2015, Aspen Dental offers dental care in 31 states, targeting low-income, older adults and patients who typically do not have regular dental visits. The company is owned by a private equity firm, Leonard Green & Partners, and has been accused of training its dentists to pursue profit goals. Court documents show that their dentists are believed to be profit-driven, hence aggressive in diagnosis. Patient reviews also suggest their practitioners pressure patients to accept unwanted treatments that are often unaffordable.
Investigation after the class action lawsuit found the company was operating illegally in states that only allow dentists to provide dental services. However, the class action case was dismissed in April 2015 due to procedural issues, but plaintiffs filed an appeal with the U.S. Court of Appeals for the Second Circuit.