Each state and the District of Columbia have regulatory agencies with mechanisms by which consumers can ask for determinations of whether they were treated unfairly by IDT Energy, according to the Compete Coalition. Consumers can file formal complaints with these agencies after exhausting informal resolutions.
Illinois is one of the larger states in which IDT Energy provides services, and consumers in that state can ask for determinations regarding whether the company acted unfairly based on its offer of services or billing, according to the Illinois Commerce Commission. Consumers in New York petition the New York State Public Service Commission to determine if they were treated unfairly by IDT Energy, according to the Commission's website. Consumers in New York can initiate an investigation online or by telephone or mail.
The Pennsylvania Public Utility Commission makes determinations regarding whether companies such as IDT Energy acted unfairly toward customers, as stated on the commission's website. Consumers making formal complaints against IDT Energy must appear before the commission's administrative law judges. As of 2015, IDT Energy also provides services to customers in New Jersey, Maryland and the District of Columbia, and customers can ask for determinations of whether they were treated unfairly by the company through the New Jersey Board of Public Utilities, the Maryland Public Service Commission and the District of Columbia Public Service Commission, according to the National Association of Regulatory Utility Commissioners.