Q:

How does the VA use the surveys it asks clients to complete?

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Quick Answer

The Department of Veterans Affairs uses the surveys completed by veterans to improve the services it provides to veterans, as of November 2015. The survey form is designed to let the VA know of any complaints, questions or concerns a veteran may have regarding the VA. The VA also uses the survey to identify areas in which it may improve and to identify trending issues, both positive and negative.

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Full Answer

The survey is typically mailed to a veteran after his interaction with the VA, whether that interaction involved medical services, disability evaluation and payments, housing, mental health assistance or any other service offered by the VA. The survey originates from the Department of Veterans Affairs Office of Quality and Performance. Information from the survey is compiled, and some of it is published by the VA National Center for Veterans Analysis and Statistics. These reports are available online.

For example, the 2010 National Survey is a result of survey data collection, including veteran socioeconomic and demographic typology and identifying which VA services and benefits are most used by veterans. This type of information helps the VA plan for future expansion and programs.

The Employment Histories Report examines employment outcomes for newly separated veterans using qualitative and quantitative data obtained, in part, from the veteran surveys.

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