Since June 2010, Yellow Pages Group does not distributes the phone book in seven Canadian cities: Toronto, Montreal, Vancouver, Calgary, Edmonton, the Ottawa-Gatineau area and Quebec City. Residents in those cities only get a phone book if they request one.
According to cvnews.ca, Yellow Pages Group said that people, particularly in urban areas, tend to use online and mobile resources to look up phone numbers. Residents who want to obtain a copy of the residential directory have to call YPG Distribution Services at 1-800-268-5637 or visit Yellow Pages Group website and request a copy. The company said that this decision decreased the number of phone books distributed by more than five million copies per year across Canada.