Services offered at Social Security offices include helping people to apply for a new or replacement Social Security and/or Medicare card, helping an applicant file for benefits or appeal a disability decision, and providing benefit statements. Most of these services can also be done by mail or online.
To get a Social Security number and a new or replacement card, a person must complete an application, provide the required documents, and take the application and documents to a Social Security office; the documents can also be mailed. Most offices have representatives that help complete the application, verify the required documents are in order and process the request.
As of 2015, beneficiaries can order replacement Medicare cards online or in person. A person can apply for benefits and appeal a disability decision by mail or online, but most offices have representatives to help individuals complete the necessary forms, although they may require an appointment. Applicants for assistance through other agencies may need a letter stating that they have applied for benefits and are awaiting a decision, a letter stating they have been denied benefits, or a statement of what benefits they receive. These letters are usually available online, but many offices provide them immediately to people who appear in person.