Rosland Capital LCC, a firm that converts clients' Individual Retirement Accounts into investments in precious metals, has been accused of misrepresenting the value of the coins it sells and of incorrectly advertising commission rates on its sales. Both the Consumer Business Alliance and the Better Business Bureau have documented related complaints.
Since 2008, Rosland Capital has offered its clients a way to reduce their taxable incomes by investing in physical gold, silver, platinum and other precious metals, states MarketersMedia. However, the Gold IRA Guide cites complaints from clients that Rosland Capital is not a recognized precious-metals broker or numismatics firm, but instead buys metals, and especially rare coins, at retail prices and then sells them at a 50-percent mark-up after including its sales commission. Clients also complain that Rosland Capital is remiss in its delivery of physical metals and in payments when clients refund purchases. Rosland Capital is well-known for its broadcast commercials featuring political pundits and actors, and client complaints include the perception that these advertisements lend a respectability to the firm that hides poor client services.
Rosland Capital received its BBB accreditation in 2008 and retains a favorable rating, as of June 2015. The BBB notes that the firm has longevity, attempts in good faith to resolve the customer complaints of which the BBB is aware, and has a small number of complaints registered against it relative to the size of its customer base.