If you have lost your EBT card, first contact the toll-free customer service line located on the website for EBT in your state. The customer service representative turns off your card so that no one else can use it. You can also request a replacement card from the customer service agent. After you verify your identity, the agent issues a new card, which you receive within five to 10 business days.
It is very important that you call customer service immediately upon discovering that your EBT card is lost or stolen. Funds used by someone other than you cannot be replaced. If someone used your card without your permission, you must contact customer service and file a claim then go to your local police precinct and file a police report. You must also contact your caseworker or county office.
If you cannot wait for your card to arrive in the mail, you may go to your local DTA office and pick up the replacement card in person. If you also receive SNAP benefits, you may need to pay around $5 to replace your lost EBT card as of 2016. Additionally, if you receive SNAP benefits and request more than four replacement cards in a calendar year, you must meet with your DTA caseworker to discuss the reason for the multiple replacements.