A post in the Telus forum states that the telephone books are managed by the Yellow Pages Digital & Media Solutions Limited and not by Telus. According to Canada411.ca, which is handled by Yellow Pages, residential directories may be requested in Toronto, Montreal, Edmonton, Vancouver, Calgary, Ottawa-Gatineau and Quebec City.
In other areas, the residential listings are part of the Yellow Pages Directory. Dial 1-800-268-5637 or go to delivery.yp.ca to place an order for a copy of the local directory. For instant access to residential listings, the Canada411 website contains the published telephone listings that come from large telephone companies and some independent service providers. American and international phone directories may also be ordered by calling 1-888-266-5765.