Q:

How do you receive collect calls from jail?

A:

Quick Answer

The families, friends or legal counsel of an inmate may receive collect calls from jail by setting up an account with a facility-approved inmate telephone service. The loved ones must also be in the approved call list of the inmate in order to receive a call.

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Full Answer

Most state prisons, jails and correctional facilities allow inmates to make outgoing calls to anyone on their approved call list. In order to receive the call, the family or loved ones must first set up an account with a telephone service, such as SECURUS, GTL or PayTel. Depending on the service provider, the family may choose from different phone services, including traditional collect calls and advance pay services.

In a traditional collect call, the receiver of the call permits the incoming collect call from jail and has the call charges appear on the monthly telephone bill. Most collect calls only apply to landlines, as most cell phone companies do not accept collect calls. The inmate telephone service provider must also have a billing contract with the family's or friends' telephone company.

An advance pay service allows the family to set up a prepaid account through which they pay in advance for the incoming calls. This is recommended if the inmate's loved ones expect a large number of calls, if they cannot receive collect calls, or if they prefer cell phones over landlines in accepting calls.

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