People most frequently contact the U.S. Department of Transportation for information about state transportation departments, drug and alcohol testing, cars with five-star ratings and national road closures, and to submit air travel complaints, according to USDOT. Commercial trucking companies and drivers routinely contact DOT to secure required identification numbers.
People also contact USDOT to submit incident reports related to car safety defects, air and rail travel, and commercial trucking, ads noted on the department website. The Departmental Office of Civil Rights within DOT handles civil rights incident reports. It addresses workplace discrimination and compliance with civil rights and labor laws both internally and by transportation providers. People contact USDOT for career-related information, job and internship opportunities and information regarding how to become a commercial driver or air traffic controller.
The USDOT is responsible for planning and coordinating federal transportation programs and sets safety regulations for all major transportation providers. A list of special topic websites is available on its Resources for Individuals Web page. These include the Safer Car, Distracted Driving, and Stop Impaired Driving Programs, Scenic Byways, and Protect Your Move. USDOT provides a variety of access points, such as its frequently asked questions site, which help direct users to specific information.