Phone numbers for bus companies are generally available through their websites, accessible through a Contact Us page or a Customer Service section. However, websites such as GetHuman also provide the contact information for bus companies, with numbers sorted by user ratings and average wait times.
The Metropolitan Transit Authority, or MTA, services New York City and the surrounding areas. All MTA bus services can be reached by dialing 511, the state's traffic and transit line, with options for out-of-region, international and deaf customers available. Services are available at set times.
Greyhound, a bus line that services both Canada and the United States, can be reached through several numbers, with options for Spanish speakers and international callers. Several phone numbers are listed, each specific to a department such as Refunds or Customer Service.
Trailways runs lines to 30 states and is available for hire. Unlike the MTA and the Greyhound, Trailways is not a bus company, but instead a network of bus companies that can be reached simultaneously through the website. A local phone number is available, but it only reaches the administrative offices. To reach Trailways for a customer service issue, an email address is provided, but a phone number is given only for specific ticket problems.