National Grid offers customer support for electricity at 1-800-322-3223. Customer service for natural gas is available at 1-800-732-3400. Other phone numbers are available for specific needs.
To allow for prompt response, National Grid offers emergency phone numbers to report downed power lines, electricity outages and gas leaks. For urgent matters relating to electricity, customers may call 1-800-465-1212, while customers may dial 1-800-233-5325 to notify the company of suspected gas emergencies.
As an alternative to phone-based customer service, National Grid offers online options. Customers may view safety information and service outage maps. Users may also establish a username and password to view their personal account information and make payments online.