In the New York City area, Metro-North Railroad can be contacted by dialing 511. Deaf customers who prefer to use a relay service provider can dial 711. To contact Metro-North from Connecticut, residents can call 877-690-5114.
If customers cannot be connected for any reason, customers can call 877-690-5116 and ask the representative to be connected to 511. This same phone number can also be used by callers outside the region. International callers can also be connected to Metro-North by calling 212-878-7000. When calling 511, customers will need to say “Metro-North Railroad” and then specify what information they need. Most information for Metro-North is available 24/7, however some departments are only open during scheduled times.