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What do patients say about VA hospitals?

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Quick Answer

Patient reviews of Veteran Affairs (VA) hospitals are mixed, with comments ranging from praise about dedication to complaints about insufficient staffing. The VA hospital in Palo Alto, California has a high rating as of 2015, with patients crediting the director for hiring a helpful, caring staff that maintains professional attention to detail. Comments regarding the low-ranked facility in El Paso, Texas cite exceptionally long wait times for mental health services and time spent in the waiting room for scheduled appointments.

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The VA hospital in Spokane, Washington has an average wait time of 3.43 days for primary care with 1.7 doctors per 1000 patients. Although inpatient care is rated high on HealthGrove for this facility, outpatient services are ranked low. Veterans complain that administrative needs are of greater priority than patient care, and that money is spent on decorating the exterior of the building when more funds should be focused on improving service.

In Miami, Florida the wait time to see a doctor at the VA hospital is 8.78 days with 3.5 doctors per 1000 patients. Patient satisfaction is high with commendations about a skilled medical staff and office cleanliness. Complaints stem from staff not being attentive or willing to answer patient questions. A higher than average number of veterans indicate that their doctor communicated well with them.

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