How Do You Make Hospital Complaints?


Quick Answer

Individuals can file a complaint about health care received or a health care provider at a specific hospital with the licensing division of the Department of Health, notes The Empowered Patient Coalition. Each state has a Department of Health that provides protection and safety for its residents.

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How Do You Make Hospital Complaints?
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Full Answer

Every person who has Medicare or Medicaid has the right to file a complaint against a hospital when displeased with the care and treatment provided, according to The Empowered Patient Coalition. Some examples of this include receiving the wrong medication or an overdose of medication, receiving inadequate care or treatment, experiencing a delay in service, and receiving a misdiagnosis. Patients may register a complaint online with a service, physician or provider, health care facility, insurance agent, or health care plan such as Medicare.

Quality improvement organizations, where complaints may be filed about the quality of hospital care, can be found in each state, notes The Empowered Patient Coalition. Individuals do not need to have Medicare or Medicaid to file a complaint with these organizations. The Joint Commission, a nonprofit group, acts as a national accrediting organization and reviews all quality of care complaints it receives from the public. There is also an ombudsman at virtually every hospital who is available to discuss issues, explain patient rights and gather information to file a complaint specific.

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