The EEOC employs investigators that are responsible for investigating complaints that are filed with the organization; these complaints are also referred to as charges. The EEOC states that investigations can take an average of six months to complete, but medication typically settles complaints within three months.
The EEOC general investigation process involves visiting an employer and holding interviews with staff. The investigator may also request documents, and he has the power to subpoena these records if an employer refuses to cooperate. Interviews with witnesses may also be conducted.
An investigation looks for a violation of employment law, and can result in legal action by the Department of Justice. If a violation is not found, the claimant can receive a Notice of Right to Sue, which allows them to file a lawsuit on their own.