How do I file a consumer complaint with the FTC?


Quick Answer

Customers can file a consumer complaint with the Federal Trade Commission, or FTC, by using the online complaint form at FTC.gov/complaint. Users should click on the hyperlink for the complaint form and answer the questions accordingly.

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Full Answer

Customers can use the FTC complaint for to report fraud, identity theft or an unfair business practice. Information needed to file the complaint include the customer's contact information such as name, address, phone number and email address. Customers also need to provide information about the type of produce or services involved in the transaction, information regarding the company or seller including the business name, address email address, how much the consumer paid, how the consumer paid and the date of the transaction.

Complains in a number of areas can be accepted by the FTC, including computer and Internet privacy matters, credit card scams, immigration services, Do Not Call Registry violations and telemarketing scams. Consumers can also report telemarketing fraud to the Federal Bureau of Investigation's online tip center. The FBI investigates unknown individuals and companies who request money or other types of financial information through telemarketing. Callers can identify phrases that trigger a red flag, such as "make a decision right away" as a fraudulent call.

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