Individuals wishing to file complaints against a Massachusetts-based employment agency must submit the complaint in writing by completing an official state complaint form, according to the Massachusetts Executive Office of Labor and Workforce Development. Documentation to support the claim must accompany the completed form.
The completed complaint form and supporting documentation must be mailed to the Massachusetts Executive Office of Labor and Workforce Development located at 19 Staniford Street, 2nd Floor, Boston, MA 02114, as of 2015, states the Massachusetts ELOWD.
The Labor and Workforce Development Office investigates violations of the Employment Agency Statute, according to the Massachusetts ELOWD. Complainants with concerns about working conditions, child labor, workplace safety, wages and hours should direct inquiries to the Office of the Attorney General Fair Labor and Business Division, located at One Ashburton Place, Boston, MA 02108, as of 2015.
Once a complaint is received by the Labor and Workforce Development Office, both the complainant and the business receives notification of a pending inspection. If a hearing is required, both parties may be required to attend and provide documentation to dispute or justify the claims. Complaints are not accepted via e-mail, fax or telephone, as stated by the Massachusetts ELOWD.