Reporting lost or stolen cards, account management, balance and transaction inquiries, filing a claim and speaking with a representative can be accomplished by calling the toll-free number on the back of an electronic benefits card. All of the options are typically available in both English and Spanish.Continue Reading
If the user is reporting a lost or stolen card, a new card can be ordered and should arrive within three to five days, depending on the state. This contact number should also be used to report if the replacement card does not arrive.
EBT card recipients can also manage most of their account information, such as establishing or changing their personal identification numbers and resetting their EBT account website user identifications and passwords. Balances and transaction histories can also be obtained for Supplemental Nutrition Assistance Program funds and any cash benefits programs the user may be enrolled in.
If a transaction error is suspected, the cardholder can speak with a representative to help resolve the dispute. He may also speak with a representative to ask questions about his SNAP or cash benefits as well as asking for information on using the EBT card.
The assistance telephone number is different for every state. Cardholders that have lost their cards or cannot read the number can usually find it on their specific state's websites or at their local departments of human services.Learn more about Social Services