To check the status of an open immigration case with the U.S. Citizenship and Immigrant Services, contact the department by phone, according to the official USCIS website. The status can also be checked on its website with a USCIS-issued case or tracking number.
When contacting the USCIS by phone, be prepared to provide supporting details about the case, according to its website. A receipt or tracking number for the case is required, and name and date of birth of the beneficiary may be used as confirmation of identity. The National Customer Service Center provides nationwide assistance by phone to callers from within the United States. It provides services in both English and Spanish, and there is also a separate toll-free number for the hearing impaired.
The hours of operation for the NCSC vary for some U.S. locations, but as of February 2015, assistance is available from 8:00 a.m. until 6:00 p.m. local time for the majority of the United States, according to the USCIS website. An automated system is also available 24 hours a day, seven days a week. In addition to case status, the automated system also provides general eligibility information, basic forms and filing procedures. Callers may opt to speak with a NCSC representative when calling the automated system during business hours.