Q:

How do you check your EBT card balance?

A:

Quick Answer

To check your EBT card balance, use the toll-free number, 1-888-328-6399, which is available in English and Spanish to recipients 24 hours per day, seven days per week. You can also use the cardholder account website by visiting ebt.acs.com, which also gives information in English and Spanish.

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Full Answer

You cannot reach the toll-free number through a payphone. An automated system guides you through menu options to help direct your call. Create an account the first time you log on to the EBT account website using your most recent active card number and PIN. The site also allows you to communicate with EBT customer service via email so you can report damaged, lost or stolen cards, among other services.

Many states also have a website that allows users to log in and check their balances online. If you live in one of these states, create an account with your name, password and other essential information. Once that is done, log in at any time to check your current balance, similar to online banking. Some of these sites also provide email notifications to let users know when new funds are deposited, as well as other account management tools.

If your state does not have this website functionality, or you do not have access to the Internet, call the benefit office's customer service line to check your balance over the phone. This is usually a toll-free call. Have your information ready to help you access your account. This is usually an automated system, so you can call at any time. If you do need help, ask to speak to a representative.

If you have cash benefits on your EBT card, you may also be able to check your balance at certain ATMs by entering your card and PIN, then selecting Check Balance.

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