Complaints about unlawful hospital treatment, such as improper care, and unsafe or neglectful conditions, are reported to the state's Department of Health Services, according to Medicare.gov. Incidents are also filed with the Joint Commission on Accreditation of Healthcare Organizations.
The U.S. Department of Health and Human Services recommends that individuals first file the complaint with the offending hospital. Speaking with a hospital representative, such as a case manager or hospital social worker, helps to reach a faster resolution without further action.
A state's Department of Health Services is responsible for licensing and regulating all health facilities within that state, notes the Texas Department of Health. The department monitors and investigates facilities for compliance with federal and state laws.
An actionable complaint must relate specifically to the hospital's resident care or services, informs the Pennsylvania Department of Health. Hospitals found not in compliance are issued a deficiency notice and given a opportunity to correct the practice. A summary of the findings is also sent to the complainant, if his contact information is submitted.
Hospital incidents that compromise patient safety or involve a poor standard of care are reported to the Joint Commission, as stated on its website. This is an independent nonprofit organization that accredits and certifies over 20,500 health facilities across the United States.