Q:

How can you contact the AKO Help Desk?

A:

Quick Answer

Contact the AKO Help Desk by phone, email or through the ticket service on its website as of 2015. You can call them at 1-866-335-ARMY (2769) or send them an email at army.esd-w.support@mail.mil. The help desk operates 24 hours a day, seven days per week and 365 days per year.

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Full Answer

When contacting AKO Help Desk by phone, the caller is required to pick a category by dialing a number. There are five categories from which to pick. You can dial 3 for issues related to AKO and AKO-S; 4 for network access, desktop phone, radio services, Windows-related hardware/software, printers and multi-function devices; 5 for Enterprise Email and approved mobile devices; 6 for SharePoint, Collaboration, DISA DEPS; or 7 for other Enterprice services (such as SPS, ADCCP, MICC and PADDS).

Similarly, when sending a ticket, you must pick one of the two categories. These categories are Local NEC Services and Enterprise Services. Local NEC Services provide assistance in issues such as hardware, software, desk phones, voicemail, printers and other peripherals. Enterprise Services, on the other hand, offer assistance in issues such as AKO, Enterprise Email, mobility devices, Enterprise SharePoint, collaboration, DISA DEPS, Application migration, SPS and PADDS.

AKO also has a suggestion box available on its website. It can be found on the column on the right on any page.

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