U.S. Citizenship and Immigration Services, or USCIS, offers an online service for checking on an open case, according to its website. Nationwide telephone assistance is also available for inquiries regarding immigration benefits.
The National Customer Service Center is available to those calling from within the United States, and it is available in English or Spanish, according to USCIS. Applicants can access information regarding basic eligibility and filing procedures, order official forms, and look up local office locations and hours of operation. Automated information is always available from the service's toll-free number. The USCIS also offers a toll-free number for the hearing impaired as well as a number for those calling from outside the United States. Applicants should refer to USCIS' website for the correct phone number to call.
Customer service representatives provide live support Monday through Friday, as USCIS indicates. Hours of operation vary among locations, but they generally follow a schedule of 8 a.m. to 6 p.m. local time. Applicants who call the service center must provide a valid case number, which may also be referred to as a receipt number, A-number or transaction number, in order to receive updates about a specific case. Individuals may also seek out information about pending applications or petitions for naturalization and other cases filed with a local office.
Status information is also available 24 hours a day, 7 days a week through an automated phone system, advises the USCIS. Additional information available on the automated system includes the option to order forms, basic filing procedures, and details about basic eligibility. When calling during business hours, opt to be transferred to a live representative if additional assistance is needed.
Checking a case status requires the applicant to enter a unique 13-character identifier, or receipt number, into an online system that USCIS provides to each applicant or petitioner and is used to identify and track all such cases, explains United States Citizenship and Immigrations Services. Applicants may also receive automatic updates about their case by signing up to receive an email when the case status changes, or they can submit an online request and inquire about their applications and petitions.