Each state administers its own child support collections, and both noncustodial and custodial parents can call the state agency or, in some states, visit the website that tracks payments, IN.gov and the Attorney General of Texas explain. These are not public records, so online access requires a login and password.
The method of access to online information varies slightly from state to state. In Texas, for example, the custodial parent receives a PIN to accompany the case identification number. Both of those items are necessary to log in to the website and view payment and case status, change address, request payment history and request verification of the noncustodial parent's income, according to the Attorney General of Texas. Noncustodial parents need a member ID and the Social Security Number to receive a PIN and request payment history, check payments and register a change of address.
In the state of Indiana, both parties receive a primary identification number, known as an MPI, and a PIN. The PIN is sent through the mail, which makes it crucial to maintain a current address with the agency. Both parents use the same portal in Indiana to access and view records as well as make changes to their profiles, notes IN.gov.