The number 611 is reserved in the U.S. and Canada for an immediate connection with a wireless service provider. The call is free, the number is easy to remember and it is a convenient way to check on a bill or inquire about other wireless services provided by a telephone carrier.
The number 611 is an easy-to-remember 3 digit number that connects immediately to the customer service department of a wireless telephone company. Dialing 611 not only helps customers with technical queries and billing issues, but it is a good way to inquire about how to upgrade or downgrade service.
Consumers can use 611 to ask about getting a better deal. Many cell phone customers overlook their right to inquire about their current plan and if it is offered at a less expensive rate. Telephone carrier programs constantly change and it makes sense to use 611 to instantly connect with a knowledgeable person who can answer billing and plan questions. Additionally, there may be questions about features that may have become free, which were previously billed on a specific plan or contract.
Most major wireless providers have reserved 611 as an easy-access customer service number. If a carrier does not participate in the 611 customer service access program, an alternative customer service number needs to be used.