As of 2015, 411.com offers basic information at no charge. After filling out the website's search form with a person's name and location information, the displayed results include that person's phone numbers, street addresses and other pertinent data.
The free services offered by 411.com are geared toward individuals looking up basic contact information for people or businesses. Searches can be performed in the forward or reverse direction, depending on what information is already known. Forward searches bring up the phone number and address based on a known name, while reverse searches identify the individual or business associated with a given phone number or address.
411.com's premium services are marketed as Whitepages Pro and are intended for business users who want to verify information on customers or conduct marketing campaigns. Those services are not free.