Based on user reviews from independent sites as of 2015, the Costa Rica Caravan tour receives both the highest accolades and the most complaints. Operating since 1952, Caravan Tours offers escorted, all-inclusive tour packages to locations in the United States, Canada and Latin America.
Based on user reviews from Yelp, Fodors and TripAdvisor, the Caravan tours to Costa Rica, Panama, Guatemala and the Grand Canyon are all highly recommended. Each of these tours received praise for their tour guides and overall tour logistics. The Costa Rica tour stands out on the basis of its high number of glowing user reviews.
On the other hand, the Costa Rica tour also stands out for a higher number of complaints than the other tours. The most common customer complaint was that guests spent too much time on the tour bus and not enough time exploring the sights. Other complaints indicated that some of the hotels did not meet the customers' standards. Complaints about the quality of the hotels also applied to a few of the other tours.
Overall, the customer reviews were extremely positive for all tours. There were very few reviews for the Canadian tours and U.S. tours. Most reviews focused on Latin America.