What Are Some Ways to Contact Amtrak?


Quick Answer

Amtrak offers an online virtual assistant as its primary form of responding to customer's questions. Amtrak also has an e-mail system and several phone numbers available to public use.

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Full Answer

Amtrak's virtual assistant, known as Julie, answers basic inquiries about booking reservations online, station information, travel policies and other frequently asked questions. For a more specific inquiry, Amtrak can be contacted by e-mail, but only via Amtrak's website. As of 2015, 1-800-872-7245 is Amtrak's primary customer service number. Reservations can also be made by calling this phone number. 1-800-872-1477 is Amtrak's phone number dedicated to group travel inquiries. 1-800-268-7252 is Amtrak's vacation planning number.

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