Amtrak offers an online virtual assistant as its primary form of responding to customer's questions. Amtrak also has an e-mail system and several phone numbers available to public use.
Amtrak's virtual assistant, known as Julie, answers basic inquiries about booking reservations online, station information, travel policies and other frequently asked questions. For a more specific inquiry, Amtrak can be contacted by e-mail, but only via Amtrak's website. As of 2015, 1-800-872-7245 is Amtrak's primary customer service number. Reservations can also be made by calling this phone number. 1-800-872-1477 is Amtrak's phone number dedicated to group travel inquiries. 1-800-268-7252 is Amtrak's vacation planning number.