Is There a Way to Contact Amtrak's Customer Service?


Quick Answer

Calling 800-USA-RAIL, or 800-872-7245, lets customers speak with an Amtrak customer service representative. Hard-of-hearing persons can call Amtrak's TDD/TYY number, 800-523-6590, for customer service. The company website offers an automated virtual travel assistant for chatting online.

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Full Answer

Customers can visit Amtrak.com to check schedules, buy tickets, check individual train status and modify reservations. Amtrak serves passengers in 46 states and three Canadian provinces. Amtrak also provides train service in Washington, D.C.

Amtrak local and long-distance trains travel over more than 21,000 miles of railroad track. Amtrak started service on May 1, 1971. Amtrak operates more than 300 trains per day, as of 2015. Amtrak also operates four commuter rail agencies. Some Amtrak trains can attain speeds of up to 150 miles per hour.

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