The U.S. Veterans Administration has hospital locations in the Florida cities of Gainesville, Orlando, Tampa, Miami and West Palm Beach, as of 2015. Additional medical centers can be found in Bay Pines and Lake City. The VA operates numerous primary care, outpatient and community-based outpatient clinics in the state as well. The Florida VA healthcare system is administered through its offices in Gainesville and services over 1.8 million veterans in the state.
The VA also operates vet centers in 27 cities located throughout Florida that provide additional services for mental health issues such counseling, outreach and referral programs for combat veterans. Post-traumatic stress and substance abuse disorder services and suicide prevention counselors are usually available at the vet centers as well. All services at VA vet centers are free of charge.
Some VA hospital facilities in recent years have received complaints of excessive wait times for patients to get appointments. A Cable News Network investigation in 2014 found that a waiting list for some patients needing follow-up visits at the Gainesville medical center was kept separately on paper instead of in the computerized appointment system, which resulted in excessive delays.
Other complaints about the hospitals in Florida administered by the VA have been fueled by its refusal to allow state inspectors into the facilities to ensure that they meet the state's medical care guidelines.