Some uses of the MTA Business Service Center include providing self-service access to forms, information and online services to employees, retirees and other beneficiaries, and providing information for prospective and current vendors of goods and services to the MTA and its agencies. The MTA also uses the Business Service Center to provide information on employment opportunities to the public.
Some examples of how the MTA uses the BSC as an online-information service are a detailed explanation of the health-insurance coverage provided by United Health Care insurance plan posted in August 2015, and a 12-minute video presentation explaining changes in prescription drug coverage for Medicare-eligible New York City Transit retirees and their dependents. The site also allows employees and retirees to access the site and obtain BSC forms to select a health-insurance provider or change their current benefit plans.
The MTA uses the BSC to provide information for companies to submit bids for contracts to supply goods and services to the MTA and its agencies, such as upcoming opportunities, ethical standards, bidding rules and requirements, and submission deadlines. The MTA also uses the site to provide invoice and order forms, tax-ID certification forms, rules and regulations, performance standards, and other information for current vendors.
In addition to using the BSC to post-employment opportunities to the public, the MTA also provides information on job descriptions, locations and skill requirements, and civil service exam information such as upcoming exam dates, exam packages and exam answer keys.