The Copa Airlines English language website offers a number of services, including flight, hotel and car booking services, Web check-in, booking management and flight information such as flight status, baggage and destinations. The site also provides information on products such as fleet information, Copa Club, Business Class, Corporate Program, Copa Conventions, Copa Vacations, Copa Cargo, Copa Courier, Hub of the Americas and Alliances, as of 2015.
The Copa Airlines website offers information about its ConnectMiles program as well as a sign-in page for customers to access their accounts. The Passenger Services section of the site lets customers contact the airline, request refunds, claim baggage and report forgotten items. Current information regarding company news, career opportunities and investor relations is also available on the English version of the website.
Customers can book flights by entering the starting and ending points information on the Book Your Trip tab from the top navigation bar. They can also search for hotels through Copa Airlines' Expedia Affiliate Network by clicking the "Search hotel" link on the Hotel tab. The Web Check-In section allows users to print their boarding passes and choose their seats by entering their reservation or e-ticket number and last name. Status updates for flights are available by entering the departure date and origin and destination cities or the flight number.