To track cargo with British Airways, visit IAGCargo.com, navigate to the Tracking box on the left side of the home page, and enter the cargo's airway bill number, known as the AWB. Alternatively, download the IAG Cargo app for Android or iPhone from the home page, and track the shipment in real time by entering the cargo's AWB number or using the device's camera to scan the barcode. The apps offer instructions and information in English and Spanish.
IAG Cargo, which formed in 2011 following the merger of British Airways World Cargo and Iberia Cargo, serves more than 350 destinations across 80 countries around the world, with direct flights from European hubs in London and Madrid to 19 gateways in the United States, as of 2016. The company has specially-trained, dedicated personnel that handle the shipment of items such as perishable goods, live animals and human remains, as well as general cargo. IAG Cargo also offers customers specialist Constant Climate temperature-controlled products for the safe transportation of sensitive pharmaceutical items.
IAG Cargo's Prioritise service offers a faster freight delivery time for specified types of cargo than any of its competitors and promises customers a 50 percent refund of freight charges if the cargo does not reach its destination within agreed timescales.