The toll-free phone number for Amtrak customer service as of 2015 is 1-800-USA-RAIL. The number for the deaf or hard of hearing is 1-800-523-6590. Amtrak also offers a toll-free emergency line at 1-800-331-0008. The emergency text number is APD11.
Amtrak also offers a toll-free guest rewards number at 1-800-307-5000, an Amtrak vacation number at 1-800-AMTRAK-2 and a group travel number at 1-800-USA-1GRP. The Amtrak website is also a good resource for most questions, offering users the chance to email questions, buy tickets, check statuses and modify existing trips. The website also has a virtual assistant option that serves as a search engine for any Amtrak-related inquiries.