The phone number for the National Passport Information Center is 1-877-487-2778, as of June 2015. The center's phone number for life or death emergencies that occur outside of normal business hours, including weekends, holidays and weekdays after 5 p.m. Eastern Standard Time, is 1-202-647-4000.
Those outside of the United States should contact the nearest U.S. Embassy or Consulate in an emergency. A list of U.S. Embassy locations is available on USEmbassy.gov. Visitors can click on a location on the map, such as Western Hemisphere, Near East or South & Central Asia, to view a list of the U.S. Embassies in that region. The U.S. Department of State offers the Smart Traveler Enrollment Program, a service which provides travelers information about safety conditions in destination countries. It also helps the U.S. Embassies to get in touch with travelers during emergencies.
The National Passport Information Center provides information on the passport application process, fees and where to apply for a passport and necessary documents. Once a person's passport application is registered in the center's database, he can call for the status of his application.
The National Passport Information Center's main number has customer service representatives available from 8 a.m. to 10 p.m. Eastern Standard Time on Monday through Friday. It also provides automated passport information 24 hours per day, seven days per week. Its email address is NPIC@state.gov, and email inquiries are typically answered within 24 hours.