MetroAccess, a shared-ride service for clients with disabilities, provides door-to-door transportation, telephone or online ride booking and flexible payment options. The door-to-door daily service runs throughout the Washington metropolitan region and includes the District of Columbia and adjacent parts of Maryland and Virginia. It is a paratransit service that the Washington Metro operates.
Passengers book rides on the Metro website or on a special text message service, both of which require registration. Booking by calling the MetroAccess dispatch office during operating hours is another option. A special TTY number is available for the hearing impaired.
Passengers make payment at the time of booking by credit or debit card using the MetroAccess EZ-Pay system. Customers who opt to book in person at the Metro office may also use cash. Reduced fares are available. Riders must apply for eligibility.
As defined by the American Disabilities Act, or ADA, a rider qualifies if the disability does not allow him or her to use the regular Metro service. Anyone who is in a wheelchair, uses a ramp to board a public transit vehicle or cannot make it to a bus or railway station because of no accessible pathways also qualifies.
Applications are available on the MetroAccess website. Visually impaired riders may request a large-print version directly from the office. A Spanish version is also available. Medical documentation is necessary, and the applicant must make an interview and functional assessment appointment. MetroAccess provides free transportation to and from the interview.