While reviews for Collette Vacations on Better Business Bureau are largely negative, citing issues with pricing, scheduling and tour guides, a positive review praises the company for giving a full refund due to a scheduling conflict with the local government. Each negative complaint on the BBB website has been met with a comment from a representative seeking to resolve any issues.
Collette Vacations is recommended by TravelTruth.com, which describes it as being suitable for people looking for affordable vacations and tours that provide high value for the price. It cautions that people who are looking for more upscale vacation packages may be disappointed. Collette Vacations offers trips in locations all over the globe.
At the start of 2014, Collette Vacations changed its name to Collette, announcing its intention to continue to offer only land-based guided travel tours, reports Travel Weekly. Customers looking for a smaller, more intimate travel experience can search under Collette Explorations, which limits group sizes to 28. Collette has adapted away from the packages offered by Collette Vacations in response to its customers' needs, now advertising a more immersive tour experience with a balance of free time and interaction with locals.
Collette Vacations began in 1918 and was started by Jack Collette, before it was sold to Dan Sullivan, Sr. in 1945, according to its website at GoCollette.com. It remains a family-run company, headed by Dan Sullivan, Jr.