How Do You Redeem Aeroplan Miles?


Quick Answer

Aeroplan members can redeem miles for flight rewards and merchandise online through the company's website or by phone through the Aeroplan Contact Centre. As of 2015, Aeroplan assesses a CA$30 fee for flight rewards booked by phone.

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Full Answer

Only some of Aeroplan's flight rewards are available online, explains the company's website. Members who wish to redeem miles to book a flight that is not available online must call the Aeroplan Contact Centre and pay the CA$30 non-refundable fee to book the flight. Aeroplan members may only redeem tickets for themselves or a previously designated beneficiary. Members who redeem miles for an unused portion of an expired flight forfeit their miles; Aeroplan does not reinstate miles that members spend but do not use.

An Aeroplan member who wishes to redeem miles online must log in to the company website membership page using a unique Aeroplan number and password to view eligible flights and merchandise. Aeroplan prefers, when possible, to issue electronic tickets for its reward flights, but it may issue a paper ticket instead. Members booking flights that require a paper ticket must complete the booking at least 14 days prior to departure to avoid paying delivery fees. Aeroplan permits cancellations up to two hours before the scheduled departure for a fee of CA$90.

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