Overall, reviews on the Better Business Bureau for the Grand Bahama Cruise Line are negative. Complaints typically mention deceptive sales tactics or pushy and rude salespeople.
Grand Bahama Cruise Line is not accredited by the Better Business Bureau, which gives the company an "F" rating due to the amount of time it has operated and due to the number of unresolved customer complaints. One reviewer mentioned how her mother was "conned" into buying a cruise that she was not physically able to take. A tactic reportedly used by the company is to claim the respondent "won" a free cruise, and then it adds on surcharges that bring the cost up to the price of a traditional cruise. There is one positive customer review, however.