Applications for MetroAccess are available online via the Washington Metropolitan Area Transit Authority website. Applicants may also request an application by email, phone or by sending a request in writing.
MetroAccess is a complimentary paratransit method of public service transportation that is offered in the Washington metropolitan region to individuals who are unable to use the Metrobus or Monorail due to a disability. MetroAccess operates during the same hours as Metrobus and Monorail and can be used within three-quarters of a mile of areas serviced by other public transportation. It is a shared ride service, meaning multiple passengers ride together.
An applicant must be deemed eligible by proving he has a disability as defined by the Americans With Disabilities Act. The applicant must also be unable to use the Metrobus or Monorail as a result of the disability. An applicant may also be deemed eligible if he requires the use of a ramp or wheelchair lift to board or exit a vehicle or if he is unable to travel to or from a bus stop or train station due to his disability.
Documents supporting the limitations of the disability must be provided by a healthcare provider and must include an explanation of how the disability prevents the applicant from using the Metrobus and Monorail systems. Once the application is submitted, the applicant calls the Transit Accessibility Center to schedule an appointment for assessment and interview.