Is New Jersey Transit reliable?


Quick Answer

The New Jersey Transit system is not reliable with an overall on-time performance rating of 5.9 out of 10 in its customer survey for the fourth quarter of fiscal year 2015. On-time performance of its bus system, which accounts for 60 percent of the system's riders, remains a top concern.

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Full Answer

The rail system, which accounts for 32 percent of riders, is on time 93 percent of the time, and the customers' top concern is the system's mechanical reliability. Managers blame the crumbling infrastructure of roads, rails and bridges, and the state's lack of transportation funding for the increasing service disruptions and delays. To fund repairs and improvements, New Jersey Transit imposed a 9 percent fare increase in July 2015. Proposals to increase the gas tax to fund public transit are also gaining momentum.

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