Air Canada's kiosk check-in requires the passenger to scan his itinerary receipt, passport or boarding pass, or insert an Aeroplan card, Star Alliance card or his payment card. He can also enter his booking reference, Aeroplan number or Star Alliance number, as of May 2015.
Air Canada also provides Web and mobile check-in options. Both options require the passenger's name, departure city, and Aeroplan number or booking reference. They also require travel plan documents that vary based on the destination.
Web and mobile check-in options are available 24 hours before the flight, while kiosk check-in is available 12 hours before the flight. Each option allows the passenger to print his boarding pass or have it sent to his mobile device. Checked bags are tagged at an airport kiosk regardless of the check-in method and are then left at a baggage drop-off. The check-in deadline is 45 minutes before departure for flights within Canada, and 60 minutes before departure for international flights. There is an exception for flights departing from Toronto's city airport, where the check-in deadline is 20 minutes before flight departure.
Check-ins for reservations with a special request, such as a wheelchair, medical assistance or unaccompanied minor assistance, must be done at a check-in counter.